Find answers to frequently asked questions below. For more resources, visit the Credly Help Center or submit a question to us using the form above.
How will I know if I’ve earned a badge?
You will receive an email notification from Credly (firstname.lastname@example.org) with instructions for claiming your badge and setting up your account.
I received an email about the credential I just earned, what should I do next?
Congratulations on earning a digital credential! Follow the link in the email you received telling you about the credential. Most likely, it came from email@example.com. You'll be asked to create an account and confirm your email. After you create the account and log in, accept the badge!
What are the benefits of a badge?
Representing your skills as a badge allows you to share your abilities online in a way that is simple, trusted and can be easily verified in real time. Badges provide employers and peers concrete evidence of what you had to do to earn your credential and what you’re now capable of. We also offer labor market insights based on your skills. You can search and apply for job opportunities right through Credly.
How do I share my badge?
To share your badge, log into your account on www.credly.com, select the badge you'd like to share and click the Green ‘Share’ button at the top of the page. You will be brought to the ‘Share Badge’ screen, where you can find different tabs directing you to connect your social media accounts and share your badge.
How can I share my badge to a mobile wallet?
You can add your badges to your mobile wallet in just a few steps. First, log in to your account using the mobile browser on your device. Then, select the badge you want to add and scroll down to the ‘wallet option’ under the publish sharing options. Finally, select ‘add to wallet’, and your wallet should open with an image and QR code for the badge. Simply select ‘Add’.
Where can I manage my digital badges?
You may have noticed an Earner Dashboard when signing into your Credly account. With the dashboard, you can see the most recently earned badge, activity summary, and a space to update career goals all in one view. You will still view and share other badges from the Badges page.
My badge is showing as expired, what should I do?
If your badge is showing as expired, but you have already re-certified with the organization that issued it, you should contact them directly to update your badge. You can find information on how to re-certify your badge by selecting the badge on your dashboard. If you need help contacting the issuing organization, you can submit a request through our Help Center, and we will provide you with their contact information or reach out to them on your behalf.
I accidentally rejected my badge. How can I recover it?
Please get in touch with Credly support by submitting a request. One of our representatives will resend the badge notification email for the rejected badge. The badge will then be available for you to accept and share again.