Products Acclaim Customer Support

Expert Guidance at Every Step

Whether you’re looking for asynchronous training for your team, or more in-depth consulting to develop your credentialing program, we can support you. From day one, you’ll have everything you need to optimize your program over time, including tools, templates, and ongoing support.

We’re Here to Support

We walk you through best practices in program design while providing abundant templates and resources to ensure your success.

Program Design

Expert advice on program development based on your objective.

Training

Comprehensive platform training, catered to your need and preference.

Marketing Best Practices

Top tips shared by our experts to maximize your program outcomes.

Issuer & End-User Support

All-rounded support to ensure a seamless experience.

Professional Services

Tailored consulting to help your organization create a meaningful and impactful credentialing program.

Industry Benchmarking

Gauge your program performance against regularly-updated industry benchmarks.

Tailored Onboarding Packages

Pick from our onboarding packages that suit your budgets and preferences: Self-Paced, Workshop, and Standard.

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Credly Academy

Our onboarding packages include access to the Credly Academy. This is an online education center, exclusive to our customers with unlimited courses for admins and team members. Expect 2-3 hours of learning, valuable resources, and several Credly badge opportunities upon completion.

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Customer Resources

As our customer, you can access our exclusive issuer libraries with best practices and top tips to maximize your credentialing outcomes.

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End-User Support

It is equally important to ensure that your learners can utilize our platform. Our Online Help Centre functions as a centralized hub, offering comprehensive support materials, including FAQs, troubleshooting guides, and step-by-step tutorials.

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The onboarding program was really good. The pathway was built well with easy to follow video and documentation content. Our Customer Success representative was helpful in reviewing our objectives and progress against the pathway whilst helping out on the marketing side with templates and ideas.

Verified User in Computer Software

We received outstanding customer support from Credly, from initial contact to maintenance. The platform is easy-to-use and the training we received was extremely thorough. Credly provides numerous tools and templates for an efficient and flawless launch. During the planning process, our account representative offered many suggestions and best practices. Any questions were answered in a timely...

Michelle W.

Assistant Director of Culinary Programs - Food & Beverages

Credly's platform is user-friendly and their customer service is top-notch! Danielle and Ramona are incredibly responsive to all my needs and work diligently to build meaningful relationships with their customers. I feel it is a true partnership.

Kelli G.

Director of Assessment

Credly has a world-class customer onboarding program -- it's one of the best I've been through. Our customer success manager, Elyssa, trained my team on basic and advanced capabilities and offered help every step of the way even though we were a small account to begin with (we have since expanded our usage significantly).

Shar G.

Director, Success Operations and Programs Enterprise

Credly onboarding and user support is excellent, and facilitated a smooth integration into our procedures. I use Credly regularly to issue credentials for all the programs I oversee.