Credly Professional Services for Organizations

Tailored consulting to help your organization create a meaningful and impactful credentialing program.

Credly sets the standard in the digital credentialing space. And, our professional services provide organizations with the research, guidance and expertise to tackle a range of complex projects. We help with creating a badge recognition strategy, developing a competency framework, building out governance and communication processes—and everything in between.

Organizations utilize Credly’s professional services to define their approach, impact, and success metrics, as well as adapt and scale their digital credential initiatives. We also assist with job skill analysis, credential-to-learning path evaluations, and developing change management plans. 

Our team of credentialing experts work with Fortune 500 companies, college systems, and other large organizations to set customers up for success by designing a credentialing program that meets objectives, aligns to a business case, and drives positive outcomes.

A Range of Professional Services


Surfacing recognition strategies

Develop strategies to recognize learning, achievements, and competencies that engage your earners.


Outlining governance processes

Create guidelines and best practices focused on publication, issuing, and management of your digital credentials


Communication Planning

Build the right content strategy to engage internal stakeholders and credential earners.


Establishing competency and proficiency frameworks

Define earning criteria and align your framework with industry standards.


Building credential taxonomy

Utilize metadata to align the right skills, assessments, and evidence to your digital badges.


Curating skill paths

Design pathways that align your program to earner outcomes and continuous learning.


Job/Skills Analysis

Map essential skills, competencies, and job roles to a digital credentialing framework.


Change Management Leadership

Build a comprehensive plan for achieving buy-in and adoption of your digital credentialing strategy.


Operations framework development

Provide best practices for staffing, administering, and supporting digital credential programs.

Credentialing Experts & Enthusiasts

Our professional services team are credentialing experts and have been on the forefront of the digital credentialing movement since 2010. As a pioneer in the digital credentialing space, Credly has unique access, unmatched experience, and a mission-driven mindset that it shares with customers. 


Experienced instructional designers


IMS Global Learning Consortium member


Organization & Academic Credentialing Specialist


The Learning Guild Member


Institute for Credentialing Excellence member


IT Certification Council Board Member


Design Thinking Practitioner


Online Learning Consortium Community Member

Meet the Team

Katie Sievers_headshot-1

Katie Sievers

Senior Manager of Professional Services

Katie combines a research-based perspective with real-world experience to help customers create meaningful digital credentialing programs. As a former Credly Customer Success Manager, Katie helped more than 140 diverse organizations, including AWS, Snowflake and ForgeRock, structure, launch, and scale their credentialing programs. Prior to joining Credly, Katie studied education technology and alternative post-secondary pathways and credentials. 

Outside of Credly, Katie volunteers at her local library’s career center, is a teaching fellow at Harvard Graduate School of Education where she focuses on motivation theory and implementing learning technologies, and researches and writes on issues related to post-secondary education and credentials.

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Jim Portrait C

Jim Daniels

Director of Professional Services

Jim is an accomplished education and credentialing program professional who brings the voice of experience and a passion for excellence to organizations that desire to make modern skills and achievement recognition strategy a cornerstone of their workforce skills and talent management initiatives.

Prior to joining Credly as Director of Professional Services, Jim spent 16 years with IBM where he led the design, implementation, and business strategy for the company's award-winning global digital credentialing program. Jim has consulted extensively with numerous other organizations who have implemented highly-successful digital credentialing programs. He is also a noted speaker and subject matter expert on credential program operations, governance, change management, and data-driven measurements of success.

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Research, Industry Standards, and Beyond 

1. Will your credentials need to be applicable across business lines? 2. Are you in alignment with the standards in all of the countries where your credentials are earned? 3. Does your competency framework include an existing certification program?

Answering these questions and navigating you through the nuances is where our professional services excel. We provide research, industry standards, and best practices to ensure your digital credentialing program is designed for long-term success.


Talk to our experts

Talk to a sales representative to get a custom quote for your organization.