Data Processing Addendum

Revised: October, 2021
Version 1.4

This Data Processing Addendum (“DPA”) supplements the Credential Management Agreement between Credly, Inc. (“Credly”) and Issuer, or other agreement between Issuer and Credly governing Credly’s processing of Issuer Data (the “Agreement”). This DPA is an agreement between Issuer and Credly. Unless otherwise defined in this DPA or in the Agreement, all capitalized terms used in this DPA will have the meanings given to them in the Agreement and Section 16 of this DPA.

 

1. Data Processing

1.1 Scope and Roles. This DPA applies when Issuer Data is processed by Credly. In this context, Credly will act as “processor” to Issuer who may act either as “controller” or “processor” with respect to Issuer Data (as each term is defined in the GDPR).

1.2 Credly as a Controller. To accept a Credential, an Earner directly provides consent to Credly to process that Earner’s personal information as required by applicable privacy laws. Upon acceptance of a Credential by an Earner, Credly becomes the controller of such Issuer Data, which shall thereafter be processed as Earner Data pursuant to an agreement between the Earner and Credly.

1.3 California Consumer Privacy Act (“CCPA”). The parties acknowledge and agree that where Credly is a processor, Credly shall also be considered a service provider for the purposes of the CCPA. Credly certifies that it understands the rules, restrictions, requirements and definitions of the CCPA and agrees to refrain from taking any action that would cause any transfers of personal information to or from Credly to qualify as a sale of personal information under the CCPA. Credly acknowledges and confirms that it does not receive any personal information from Issuer as consideration for any services or other items provided to Issuer. Credly shall not sell any Issuer Data. Credly shall not retain, use or disclose any Issuer Data except as necessary for the specific purpose of performing the services for Issuer pursuant to the Agreement or otherwise as set forth in the Agreement or as permitted by the CCPA. For purposes of this Section 1.3, the terms “personal information,” “service provider,” “sale,” and “sell” are as defined in Section 1798.140 of the CCPA.

1.4. Family Educational Rights and Privacy Act (“FERPA”). To the extent applicable, Credly agrees to comply with all applicable federal and state laws related to the protection and privacy of student records, including, but not limited to FERPA. Credly will implement safeguards that: 1) insure the security and confidentiality of Issuer Data; 2) protect against any anticipated threats or hazards to the security or integrity of such information; and 3) protect against unauthorized access to or use of such information which could result in substantial harm or inconvenience to any students. If Credly subcontracts with a third party for any of the services that it is required to undertake in furtherance of this Agreement, Credly will take reasonable steps to verify that such third parties implement practices which protect Issuer Data.

1.5 Details of Data Processing.

1.5.1 Subject matter. The subject matter of the data processing under this DPA is Issuer;

1.5.2 As between Credly and Issuer, the duration of the data processing under this DPA is for the term of the Agreement;

1.5.3 The purpose of the data processing under this DPA is the provision of Credly’s digital credentialing services provided by means of the Credly System.

  1. Nature of the processing: Credly will provide a platform for Issuer to create, manage, and issue digital credentials.
  2. Type of Issuer Data: Issuer Data uploaded to the Credly System under Issuer’s Credly Issuer Data will comprise the first name, last name, and email address of Earners, as well as the Credentials earned by the Earners.
  3. Categories of data subjects: The data subjects may include Issuer’s customers, employees, end-users, and other individuals that are issued Credentials by Issuer.
  4. Compliance with Laws. Each party will comply with all laws, rules and regulations applicable to it and binding on it in the performance of this DPA, including FERPA, GDPR and CCPA.

2. Issuer Instructions. The parties agree that this DPA and the Agreement constitute Issuer’s documented instructions regarding Credly’s processing of Issuer Data (“Documented Instructions”). Credly will process Issuer Data only in accordance with Documented Additional instructions outside the scope of the Documented Instructions (if any) require prior written agreement between Credly and Issuer, including agreement on any additional fees payable by Issuer to Credly for carrying out such instructions. Issuer is entitled to terminate this DPA and the Agreement if Credly declines to follow instructions requested by Issuer that are outside the scope of, or changed from, those given or agreed to be given in this DPA.

3. Confidentiality of Issuer Data. Credly will not access or use, or disclose to any third party, any Issuer Data, except, in each case, as necessary to maintain under the Agreement, or as necessary to comply with the law or a valid and binding order of a governmental body (such as a subpoena or court order). If a governmental body sends Credly a demand for Issuer Data, Credly will attempt to redirect the governmental body to request that data directly from Issuer. As part of this effort, Credly may provide Issuer’s basic contact information to the government body. If compelled to disclose Issuer Data to a government body, then Credly will give Issuer reasonable notice of the demand to allow Issuer to seek a protective order or other appropriate remedy unless Credly is legally prohibited from doing so. If the Standard Contractual Clauses apply, nothing in this Section 3 varies or modifies the Standard Contractual.

4. Confidentiality Obligations of Credly Personnel. Credly restricts its personnel from processing Issuer Data without authorization by Credly as described in the Credly Security Policies. Credly imposes appropriate contractual obligations upon its personnel, including relevant obligations regarding confidentiality, data protection and data.

5. Security of Data Processing. Credly has implemented and will maintain the technical and organisational measures for the Credly System as described in the Credly Information Security Standards, attached hereto as Annex 1.

6. Sub-processing

6.1 Authorized Sub-processors. Issuer agrees that Credly may use sub-processors to fulfill its contractual obligations under this DPA or to provide certain services on its behalf, such as providing support services. The Credly website (currently posted at https://info.credly.com/credly-platform-subprocessors) lists sub-processors that are currently engaged by Credly to carry out processing activities on Issuer Data on behalf of Issuer. At least 30 days before Credly engages any new sub-processor to carry out processing activities on Issuer Data on behalf of Issuer, Credly will update the applicable website and provide Issuer with a mechanism to obtain notice of that update. If Issuer reasonably objects to a new sub-processor and such objection cannot be satisfactorily resolved within a reasonable time, Issuer may terminate this Agreement without penalty upon 30 days’ written notice to Credly. If Issuer’s objection remains unresolved 30 days after it was raised and no notice of termination has been received, Issuer is deemed to accept the new sub-processor. Issuer consents to Credly’s use of sub-processors as described in this Section.

6.2 Sub-processor Obligations. Where Credly authorises any sub-processor as described in Section 1:

  1. Credly will restrict the sub-processor’s access to Issuer Data only to what is necessary to maintain the Credly System or as necessary under the Agreement. Credly will prohibit the sub-processor from accessing Issuer Data for any other purpose;
  2. Credly will enter into a written agreement with the sub-processor and, to the extent that the sub-processor is performing the same data processing services that are being provided by Credly under this DPA, Credly will impose on the sub- processor the appropriate contractual obligations that Credly has under this DPA; and
  3. Credly will remain responsible for its compliance with the obligations of this DPA and for any acts or omissions of the sub-processors that cause Credly to breach any of Credly’s obligations under this.

7. Data Subject Rights. Should a data subject contact Credly with regard to correction or deletion of Issuer Data, Credly will use commercially reasonable efforts to forward such requests to Issuer.

8. Security Breach Notification.

8.1 Security Incident. Credly will (a) notify Issuer of a Security Incident without undue delay after becoming aware of the Security Incident, and b) take reasonable steps to mitigate the effects and to minimize any damage resulting from the Security Incident. 

8.2 Credly Assistance. To assist Issuer in relation to any personal data breach notifications Issuer is required to make under the applicable privacy laws, Credly will include in the notification under section 8.1(a) such information about the Security Incident as Credly is reasonably able to disclose to Issuer, taking into account the nature of the Credly System, the information available to Credly, and any restrictions on disclosing the information, such as confidentiality.

8.3 Unsuccessful Security Incidents. Issuer agrees that:

  1. an unsuccessful Security Incident will not be subject to this Section 8. An unsuccessful Security Incident is one that results in no unauthorised access to Issuer Data or to any of Credly’s equipment or facilities storing Issuer Data, and may include, without limitation, pings and other broadcast attacks on firewalls or edge servers, port scans, unsuccessful log-on attempts, denial of service attacks, packet sniffing (or other unauthorised access to traffic data that does not result in access beyond headers) or similar incidents; and
  2. Credly’s obligation to report or respond to a Security Incident under this Section 8 is not and will not be construed as an acknowledgement by Credly of any fault or liability of Credly with respect to the Security Incident.
  3. Notification(s) of Security Incidents, if any, will be delivered to one or more of Issuer’s Administrators by any means Credly selects, including via email. It is Issuer’s sole responsibility to ensure Issuer’s Administrators maintain accurate contact information on the Credly management console and secure transmission at all times.

9. Credly Certifications and Audits.

9.1 Credly ISO-Certification. In addition to the information contained in this DPA, upon Issuer’s request, and provided that the parties have an applicable non-disclosure agreement in place, Credly will make available the following documents and information: the ISO27001 Certification. 

9.2 Credly Audits. Credly uses external auditors to verify the adequacy of its security measures, including the security of the physical data centers from which Credly provides the Credly System. This audit: (a) will be performed at least annually; (b) will be performed according to the ISO27001 standard or such other alternative standards that are substantially equivalent to ISO27001; (c) will be performed by independent third party security professionals at Credly’s selection and expense; and (d) will result in the generation of an audit report (“Report”), which will be Credly’s Confidential Information.

9.3 Audit Reports. At Issuer’s written request, Credly will provide Issuer with a copy of the Report so that Issuer can reasonably verify Credly’s compliance with its obligations under this DPA. 

9.4 Privacy Impact Assessment and Prior Consultation. Taking into account the nature of the Credly System and the information available to Credly, Credly will assist Issuer in complying with Issuer’s obligations in respect of data protection impact assessments and prior consultation pursuant to Articles 35 and 36 of the GDPR, by providing the information Credly makes available under this Section 9.

10. Issuer Audits. Issuer agrees to exercise any right it may have to conduct an audit or inspection, including under the Standard Contractual Clauses if they apply, by instructing Credly to carry out the audit described in Section 9. If Issuer wishes to change this instruction regarding the audit, then Issuer has the right to request a change to this instruction by sending Credly written notice as provided for in the Agreement. If Credly declines to follow any instruction requested by Issuer regarding audits or inspections, Issuer is entitled to terminate this DPA and the Agreement. If the Standard Contractual Clauses apply, nothing in this Section varies or modifies the Standard Contractual Clauses nor affects any supervisory authority’s or data subject’s rights under the Standard Contractual Clauses. 

11. Standard Contractual Clauses. The Standard Contractual Clauses will apply to Issuer Data that is transferred outside the EEA, either directly or via onward transfer, to any country not recognized by the European Commission as providing an adequate level of protection for personal data (as described in the GDPR). The Standard Contractual Clauses will not apply to Issuer Data that is not transferred, either directly or via onward transfer, outside the EEA. Notwithstanding the foregoing, the Standard Contractual Clauses (or obligations the same as those under the Standard Contractual Clauses) will not apply if Credly has adopted Binding Corporate Rules for Processors or an alternative recognized compliance standard for the lawful transfer of personal data (as defined in the GDPR) outside the EEA. 

12. Termination of the DPA. This DPA shall continue in force until the termination of the Agreement (the “Termination Date”).

13. Return or Deletion of Issuer Data. Up to the Termination Date, Issuer will continue to have the ability to retrieve or delete Issuer Data in accordance with this Section. For 90 days following the Termination Date, Issuer may retrieve or delete any remaining Issuer Data from the Credly System, subject to the terms and conditions set out in the Agreement, unless prohibited by law or the order of a governmental or regulatory body or it could subject Credly or its Affiliates to liability. No later than the end of this 90 day period, Issuer will close all Credly accounts. Credly will delete Issuer Data when requested by Issuer.

14. Duties to Inform. Where Issuer Data becomes subject to confiscation during bankruptcy or insolvency proceedings, or similar measures by third parties while being processed by Credly, Credly will inform Issuer without undue delay. Credly will, without undue delay, notify all relevant parties in such action (e.g. creditors, bankruptcy trustee) that any Issuer Data subjected to those proceedings is Issuer’s property and area of responsibility and that Issuer Data is at Issuer’s sole disposition. 

15. Entire Agreement; Conflict. Except as amended by this DPA, the Agreement will remain in full force and If there is a conflict between any other agreement between the parties including the Agreement and this DPA, the terms of this DPA will control.

16. Definitions. Unless otherwise defined in the Agreement, all capitalised terms used in this DPA will have the meanings given to them below:

  1. “Credly Information Security Standards” means the security standards attached to the Agreement, or if none are attached to the Agreement, attached to this DPA as Annex 1.
  2. “Earner Data” means the personal data of an Earner that is processed by Credly pursuant to an agreement between Credly and that Earner.
  3. “Issuer Data” means the personal data of an Earner that is uploaded to the Credly System by. Issuer Data shall not include Earner Data
  4. “EEA” means the European Economic Area.
  5. “GDPR” means Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).
  6. “processing” has the meaning given to it in the GDPR and “process”, “processes” and “processed” will be interpreted accordingly.
  7. “Security Incident” means a breach of Credly’s security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, Issuer Data.
  8. “Standard Contractual Clauses” means Annex 2, attached to and forming part of this DPA pursuant to the European Commission Implementing Decision (EU) 2021/914 on standard contractual clauses for the transfer of personal data to processors established in third countries.

 


 

Annex 1
Credly Information Security Standards

 

Capitalised terms not otherwise defined in this document have the meanings assigned to them in the Agreement.

 

These terms supplement the Data Processing Addendum between Credly and Issuer.

 

Credly has agreed to employ appropriate technical and organizational measures to protect against unauthorized or unlawful processing of Issuer Data (“Information Security Program”) and against accidental loss or destruction of, or damage to, Issuer Data.

 

Credly’s Information Security Program shall include specific security requirements for its personnel and all subcontractors, Credly, or agents who have access to Issuer Data (“Data Personnel”). Credly’s security requirements shall cover the following areas:

1. Information Security Policies and Standards

1.1 Credly will maintain information security policies, standards and procedures. These policies, standards, and procedures shall be kept up to date, and revised whenever relevant changes are made to the information systems that use or store Issuer Data. These policies, standards, and procedures shall be designed and implemented to:

  1. Prevent unauthorized persons from gaining physical access to Issuer Data (e.g. physical access controls);
  2. Prevent Issuer Data from being used without authorization (e.g. logical access control);
  3. Ensure that Data Personnel gain access only to such Personal Data as they are entitled to access (e.g. in accordance with their access rights) and that, in the course of
  4. Processing or use and after storage, Issuer Data cannot be read, copied, modified or deleted without authorization (e.g. data access controls);
  5. Ensure that Personal Data cannot be read, copied, modified or deleted without authorization during electronic transmission, transport or storage, and that the recipients of any transfer of Issuer Data by means of data transmission facilities can be established and verified (e.g. data transfer controls);
  6. Ensure the establishment of an audit trail to document whether and by whom Personal Data has been entered into, modified in, or removed from Personal Data Processing (e.g. entry controls);
  7. Ensure that Personal Data is Processed solely in accordance with Issuer’s Instructions (e.g. control of instructions);
  8. Ensure that Issuer Data is protected against accidental destruction or loss (e.g. availability controls);
  9. Ensure that Personal Data collected for different purposes can be Processed separately (e.g. separation controls);
  10. Ensure that Personal Data maintained or processed for different customers is Processed in logically separate locations (e.g. data segregation);
  11. Ensure that all systems that Process Issuer Data are subject to a secure software developmental lifecycle; and
  12. Ensure that all systems that Process Issuer Data are the subject of a vulnerability management program that includes without limitation internal and external vulnerability scanning with risk rating findings and formal remediation plans to address any identified vulnerabilities.

2. Physical Security

2.1 Physical Access Controls. The Credly System is hosted in a datacenter located at nondescript facilities owned and operated by a third-party hosting provider (the “Facilities”). Physical barrier controls are used to prevent unauthorized entrance to the Facilities both at the perimeter and at building access points. Passage through the physical barriers at the Facilities requires either electronic access control validation (e.g., card access systems, etc.) or validation by human security personnel (e.g., contract or in-house security guard service, receptionist, etc.). Employees and contractors are assigned photo-ID badges that must be worn while the employees and contractors are at any of the Facilities. Visitors are required to sign-in with designated personnel, must show appropriate identification, are assigned a visitor ID badge that must be worn while the visitor is at any of the Facilities, and are continually escorted by authorized employees or contractors while visiting the Facilities.

2.2 Limited Employee and Contractor Access. Credly’s hosting provider provides access to the Facilities to those employees and contractors who have a legitimate business need for such access privileges. When an employee or contractor no longer has a business need for the access privileges assigned to him/her, the access privileges are promptly revoked, even if the employee or contractor continues to be an employee of Credly’s hosting provider or its Affiliates

2.3 Physical Security Protections. All access points (other than main entry doors) are maintained in a secured (locked) state. Access points to the Facilities are monitored by video surveillance cameras designed to record all individuals accessing the Facilities. Credly’s hosting provider also maintains electronic intrusion detection systems designed to detect unauthorized access to the Facilities, including monitoring points of vulnerability (e.g., primary entry doors, emergency egress doors, roof hatches, dock bay doors, etc.) with door contacts, glass breakage devices, interior motion-detection, or other devices designed to detect individuals attempting to gain access to the Facilities. All physical access to the Facilities by employees and contractors is logged and routinely audited.

3. Organizational Security. Credly will maintain information security policies and procedures addressing:

3.1 Data Disposal.  Procedures for when media are to be disposed or reused have been implemented to prevent any subsequent retrieval of any Issuer Data stored on media before they are withdrawn from the Credly’s inventory or control.

3.2 Data Minimization. Procedures for when media are to leave the premises at which the files are located as a result of maintenance operations have been implemented to prevent undue retrieval of Personal Data stored on media.

3.3 Data Classification. Policies and procedures to classify sensitive information assets, clarify security responsibilities, and promote awareness for all employees have been implemented and are maintained.

3.4 Incident Response. All Issuer Data security incidents are managed in accordance with appropriate incident response procedures.

3.5 Encryption. All Issuer Data is stored and transmitted using industry standard encryption mechanisms and strong cipher suites, such as AES-256.

4. Network Security. Credly System is hosted in a datacenter located at nondescript facilities owned and operated by a third-party hosting provider. Credly does not maintain an internal network. The Credly engineering team makes use of industry standard virtual private networks (“VPN”) to manage infrastructure resources and access the Credly System.

5. Access Control (Governance). Credly governs access to information systems that Process Issuer Data.

5.1 Only authorized Credly staff can grant, modify or revoke access to an information system that Processes Issuer Data.

5.2 User administration procedures are used by Credly to: 

  1. define user roles and their privileges; 
  2. govern how access is granted, changed, and terminated; 
  3. address appropriate segregation of duties; and
  4. define the requirements and mechanisms for logging/monitoring.

5.3 All Data Personnel are assigned unique User IDs.

5.4 Access rights are implemented adhering to the “least privilege” approach.

5.5 Credly implements commercially reasonable physical and technical safeguards to create and protect passwords.

6. Virus and Malware Controls. Credly protects Issuer Data from malicious code and will install and maintain anti-virus and malware protection software on any system that handles Issuer Data.

7. Personnel

7.1 Credly has implemented and maintains a security awareness program to train all employees about their security obligations. This program includes training about data classification obligations, physical security controls, security practices, and security incident reporting.

7.2 Credly has clearly defined roles and responsibilities for employees.

7.3 Prospective employees are screened, including background checks for Data Personnel or individuals supporting Issuer’s technical environment or infrastructure, before employment and the terms and conditions of employment are applied appropriately.

7.4 Data Personnel strictly follow established security policies and procedures. Disciplinary process is applied if Data Personnel fail to adhere to relevant policies and procedures.

7.5 Credly shall take reasonable steps to ensure the reliability of any employee, agent or contractor who may Process Personal Data.

8. Business Continuity. Credly implements disaster recovery and business resumption plans. Business continuity plans are tested and updated regularly to ensure that they are up to date and effective.

 

 


Annex 2
Standard Contractual Clauses (processors)
 

For the purposes of Article 26(2) of Directive 95/46/EC for the transfer of personal data to processors established in third countries which do not ensure an adequate level of data protection

 

The entity identified as “Issuer” in the DPA (the “data exporter”)

 

and

 

Credly, Inc.

349 5th Avenue, Suite 726, New York, NY 10016, USA. (the “data importer”)

 

each a “party”; together “the parties”,

 

HAVE AGREED on the following Contractual Clauses (the Clauses) in order to adduce adequate safeguards with respect to the protection of privacy and fundamental rights and freedoms of individuals for the transfer by the data exporter to the data importer of the personal data specified in Appendix 1.

 

 

 

For the purposes of the Clauses:

SECTION I

Clause 1: Purpose and scope

(a) The purpose of these standard contractual clauses is to ensure compliance with the requirements of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation) for the transfer of personal data to a third country.

(b) The Parties:

(i) the natural or legal person(s), public authority/ies, agency/ies or other body/ies (hereinafter ‘entity/ies’) transferring the personal data, as listed in Annex I.A (hereinafter each ‘data exporter’), and

(ii) the entity/ies in a third country receiving the personal data from the data exporter, directly or indirectly via another entity also Party to these Clauses, as listed in Annex I.A (hereinafter each ‘data importer’)

have agreed to these standard contractual clauses (hereinafter: ‘Clauses’).

(c) These Clauses apply with respect to the transfer of personal data as specified in Annex I.B.

(d) The Appendix to these Clauses containing the Annexes referred to therein forms an integral part of these Clauses.

Clause 2: Effect and invariability of the Clauses

(a) These Clauses set out appropriate safeguards, including enforceable data subject rights and effective legal remedies, pursuant to Article 46(1) and Article 46(2)(c) of Regulation (EU) 2016/679 and, with respect to data transfers from controllers to processors and/or processors to processors, standard contractual clauses pursuant to Article 28(7) of Regulation (EU) 2016/679, provided they are not modified, except to select the appropriate Module(s) or to add or update information in the Appendix. This does not prevent the Parties from including the standard contractual clauses laid down in these Clauses in a wider contract and/or to add other clauses or additional safeguards, provided that they do not contradict, directly or indirectly, these Clauses or prejudice the fundamental rights or freedoms of data subjects.

(b) These Clauses are without prejudice to obligations to which the data exporter is subject by virtue of Regulation (EU) 2016/679.

Clause 3: Third-party beneficiaries

(a) Data subjects may invoke and enforce these Clauses, as third-party beneficiaries, against the data exporter and/or data importer, with the following exceptions:

(i) Clause 1, Clause 2, Clause 3, Clause 6, Clause 7;

(ii) Clause 8.1(b), 8.9(a), (c), (d) and (e);

(iii) Clause 9(a), (c), (d) and (e);

(iv) Clause 12(a), (d) and (f);

(v) Clause 13;

(vi) Clause 15.1(c), (d) and (e);

(vii) Clause 16(e); and

(viii) Clause 18(a) and (b).

(b) Paragraph (a) is without prejudice to rights of data subjects under Regulation (EU) 2016/679.

Clause 4: Interpretation

(a) Where these Clauses use terms that are defined in Regulation (EU) 2016/679, those terms shall have the same meaning as in that Regulation.

(b) These Clauses shall be read and interpreted in the light of the provisions of Regulation (EU) 2016/679.

(c) These Clauses shall not be interpreted in a way that conflicts with rights and obligations provided for in Regulation (EU) 2016/679.

Clause 5: Hierarchy

In the event of a contradiction between these Clauses and the provisions of related agreements between the Parties, existing at the time these Clauses are agreed or entered into thereafter, these Clauses shall prevail.

Clause 6: Description of the transfer(s)

The details of the transfer(s), and in particular the categories of personal data that are transferred and the purpose(s) for which they are transferred, are specified in Annex I.B.

Clause 7: Docking clause

(a) An entity that is not a Party to these Clauses may, with the agreement of the Parties, accede to these Clauses at any time, either as a data exporter or as a data importer, by completing the Appendix and signing Annex I.A.

(b) Once it has completed the Appendix and signed Annex I.A, the acceding entity shall become a Party to these Clauses and have the rights and obligations of a data exporter or data importer in accordance with its designation in Annex I.A.

(c) The acceding entity shall have no rights or obligations arising under these Clauses from the period prior to becoming a Party.

 

SECTION II – OBLIGATIONS OF THE PARTIES

 

Clause 8: Data protection safeguards

The data exporter warrants that it has used reasonable efforts to determine that the data importer is able, through the implementation of appropriate technical and organisational measures, to satisfy its obligations under these Clauses.

8.1 Instructions

(a) The data importer shall process the personal data only on documented instructions from the data exporter. The data exporter may give such instructions throughout the duration of the contract.

(b) The data importer shall immediately inform the data exporter if it is unable to follow those instructions.

8.2 Purpose limitation

The data importer shall process the personal data only for the specific purpose(s) of the transfer, as set out in Annex I.B, unless on further instructions from the data exporter.

8.3 Transparency

On request, the data exporter shall make a copy of these Clauses, including the Appendix as completed by the Parties, available to the data subject free of charge. To the extent necessary to protect business secrets or other confidential information, including the measures described in Annex II and personal data, the data exporter may redact part of the text of the Appendix to these Clauses prior to sharing a copy, but shall provide a meaningful summary where the data subject would otherwise not be able to understand the content or exercise his/her rights. On request, the Parties shall provide the data subject with the reasons for the redactions, to the extent possible without revealing the redacted information. This Clause is without prejudice to the obligations of the data exporter under Articles 13 and 14 of Regulation (EU) 2016/679.

8.4 Accuracy

If the data importer becomes aware that the personal data it has received is inaccurate, or has become outdated, it shall inform the data exporter without undue delay. In this case, the data importer shall cooperate with the data exporter to erase or rectify the data.

8.5 Duration of processing and erasure or return of data

Processing by the data importer shall only take place for the duration specified in Annex I.B. After the end of the provision of the processing services, the data importer shall, at the choice of the data exporter, delete all personal data processed on behalf of the data exporter and certify to the data exporter that it has done so, or return to the data exporter all personal data processed on its behalf and delete existing copies. Until the data is deleted or returned, the data importer shall continue to ensure compliance with these Clauses. In case of local laws applicable to the data importer that prohibit return or deletion of the personal data, the data importer warrants that it will continue to ensure compliance with these Clauses and will only process it to the extent and for as long as required under that local law. This is without prejudice to Clause 14, in particular the requirement for the data importer under Clause 14(e) to notify the data exporter throughout the duration of the contract if it has reason to believe that it is or has become subject to laws or practices not in line with the requirements under Clause 14(a).

8.6 Security of processing

(a) The data importer and, during transmission, also the data exporter shall implement appropriate technical and organisational measures to ensure the security of the data, including protection against a breach of security leading to accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access to that data (hereinafter ‘personal data breach’). In assessing the appropriate level of security, the Parties shall take due account of the state of the art, the costs of implementation, the nature, scope, context and purpose(s) of processing and the risks involved in the processing for the data subjects. The Parties shall in particular consider having recourse to encryption or pseudonymisation, including during transmission, where the purpose of processing can be fulfilled in that manner. In case of pseudonymisation, the additional information for attributing the personal data to a specific data subject shall, where possible, remain under the exclusive control of the data exporter. In complying with its obligations under this paragraph, the data importer shall at least implement the technical and organisational measures specified in Annex II. The data importer shall carry out regular checks to ensure that these measures continue to provide an appropriate level of security.

(b) The data importer shall grant access to the personal data to members of its personnel only to the extent strictly necessary for the implementation, management and monitoring of the contract. It shall ensure that persons authorised to process the personal data have committed themselves to confidentiality or are under an appropriate statutory obligation of confidentiality.

(c) In the event of a personal data breach concerning personal data processed by the data importer under these Clauses, the data importer shall take appropriate measures to address the breach, including measures to mitigate its adverse effects. The data importer shall also notify the data exporter without undue delay after having become aware of the breach. Such notification shall contain the details of a contact point where more information can be obtained, a description of the nature of the breach (including, where possible, categories and approximate number of data subjects and personal data records concerned), its likely consequences and the measures taken or proposed to address the breach including, where appropriate, measures to mitigate its possible adverse effects. Where, and in so far as, it is not possible to provide all information at the same time, the initial notification shall contain the information then available and further information shall, as it becomes available, subsequently be provided without undue delay.

(d) The data importer shall cooperate with and assist the data exporter to enable the data exporter to comply with its obligations under Regulation (EU) 2016/679, in particular to notify the competent supervisory authority and the affected data subjects, taking into account the nature of processing and the information available to the data importer.

8.7 Sensitive data

Where the transfer involves personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, genetic data, or biometric data for the purpose of uniquely identifying a natural person, data concerning health or a person’s sex life or sexual orientation, or data relating to criminal convictions and offences (hereinafter ‘sensitive data’), the data importer shall apply the specific restrictions and/or additional safeguards described in Annex I.B.

8.8 Onward transfers

The data importer shall only disclose the personal data to a third party on documented instructions from the data exporter. In addition, the data may only be disclosed to a third party located outside the European Union (in the same country as the data importer or in another third country, hereinafter ‘onward transfer’) if the third party is or agrees to be bound by these Clauses or if:

(i) the onward transfer is to a country benefitting from an adequacy decision pursuant to Article 45 of Regulation (EU) 2016/679 that covers the onward transfer;

(ii) the third party otherwise ensures appropriate safeguards pursuant to Articles 46 or 47 Regulation of (EU) 2016/679 with respect to the processing in question;

(iii) the onward transfer is necessary for the establishment, exercise or defence of legal claims in the context of specific administrative, regulatory or judicial proceedings; or

(iv) the onward transfer is necessary in order to protect the vital interests of the data subject or of another natural person.

Any onward transfer is subject to compliance by the data importer with all the other safeguards under these Clauses, in particular purpose limitation.

8.9 Documentation and compliance

(a) The data importer shall promptly and adequately deal with enquiries from the data exporter that relate to the processing under these Clauses.

(b) The Parties shall be able to demonstrate compliance with these Clauses. In particular, the data importer shall keep appropriate documentation on the processing activities carried out on behalf of the data exporter.

(c) The data importer shall make available to the data exporter all information necessary to demonstrate compliance with the obligations set out in these Clauses and at the data exporter’s request, allow for and contribute to audits of the processing activities covered by these Clauses, at reasonable intervals or if there are indications of non-compliance. In deciding on a review or audit, the data exporter may take into account relevant certifications held by the data importer.

(d) The data exporter may choose to conduct the audit by itself or mandate an independent auditor. Audits may include inspections at the premises or physical facilities of the data importer and shall, where appropriate, be carried out with reasonable notice.

(e) The Parties shall make the information referred to in paragraphs (b) and (c), including the results of any audits, available to the competent supervisory authority on request.

Clause 9: Use of sub-processors

(a) The data importer has the data exporter’s general authorisation for the engagement of sub-processor(s) from an agreed list. The data importer shall specifically inform the data exporter in writing of any intended changes to that list through the addition or replacement of sub-processors at least 45 days in advance, thereby giving the data exporter sufficient time to be able to object to such changes prior to the engagement of the sub-processor(s). The data importer shall provide the data exporter with the information necessary to enable the data exporter to exercise its right to object.

(b) Where the data importer engages a sub-processor to carry out specific processing activities (on behalf of the data exporter), it shall do so by way of a written contract that provides for, in substance, the same data protection obligations as those binding the data importer under these Clauses, including in terms of third-party beneficiary rights for data subjects. The Parties agree that, by complying with this Clause, the data importer fulfils its obligations under Clause 8.8. The data importer shall ensure that the sub-processor complies with the obligations to which the data importer is subject pursuant to these Clauses.

(c) The data importer shall provide, at the data exporter’s request, a copy of such a sub-processor agreement and any subsequent amendments to the data exporter. To the extent necessary to protect business secrets or other confidential information, including personal data, the data importer may redact the text of the agreement prior to sharing a copy.

(d) The data importer shall remain fully responsible to the data exporter for the performance of the sub-processor’s obligations under its contract with the data importer. The data importer shall notify the data exporter of any failure by the sub-processor to fulfil its obligations under that contract.

(e) The data importer shall agree a third-party beneficiary clause with the sub-processor whereby – in the event the data importer has factually disappeared, ceased to exist in law or has become insolvent – the data exporter shall have the right to terminate the sub-processor contract and to instruct the sub-processor to erase or return the personal data.

 

Clause 10: Data subject rights

(a) The data importer shall promptly notify the data exporter of any request it has received from a data subject. It shall not respond to that request itself unless it has been authorised to do so by the data exporter.

(b) The data importer shall assist the data exporter in fulfilling its obligations to respond to data subjects’ requests for the exercise of their rights under Regulation (EU) 2016/679. In this regard, the Parties shall set out in Annex II the appropriate technical and organisational measures, taking into account the nature of the processing, by which the assistance shall be provided, as well as the scope and the extent of the assistance required.

(c) In fulfilling its obligations under paragraphs (a) and (b), the data importer shall comply with the instructions from the data exporter.

 

Clause 11: Redress

(a) The data importer shall inform data subjects in a transparent and easily accessible format, through individual notice or on its website, of a contact point authorised to handle complaints. It shall deal promptly with any complaints it receives from a data subject.

(b) In case of a dispute between a data subject and one of the Parties as regards compliance with these Clauses, that Party shall use its best efforts to resolve the issue amicably in a timely fashion. The Parties shall keep each other informed about such disputes and, where appropriate, cooperate in resolving them.

(c) Where the data subject invokes a third-party beneficiary right pursuant to Clause 3, the data importer shall accept the decision of the data subject to:

(i) lodge a complaint with the supervisory authority in the Member State of his/her habitual residence or place of work, or the competent supervisory authority pursuant to Clause 13;

(ii) refer the dispute to the competent courts within the meaning of Clause 18.

(d) The Parties accept that the data subject may be represented by a not-for-profit body, organisation or association under the conditions set out in Article 80(1) of Regulation (EU) 2016/679.

(e) The data importer shall abide by a decision that is binding under the applicable EU or Member State law.

(f) The data importer agrees that the choice made by the data subject will not prejudice his/her substantive and procedural rights to seek remedies in accordance with applicable laws.

 

Clause 12: Liability

(a) Each Party shall be liable to the other Party/ies for any damages it causes the other Party/ies by any breach of these Clauses.

(b) The data importer shall be liable to the data subject, and the data subject shall be entitled to receive compensation, for any material or non-material damages the data importer or its sub-processor causes the data subject by breaching the third-party beneficiary rights under these Clauses.

(c) Notwithstanding paragraph (b), the data exporter shall be liable to the data subject, and the data subject shall be entitled to receive compensation, for any material or non-material damages the data exporter or the data importer (or its sub-processor) causes the data subject by breaching the third-party beneficiary rights under these Clauses. This is without prejudice to the liability of the data exporter and, where the data exporter is a processor acting on behalf of a controller, to the liability of the controller under Regulation (EU) 2016/679 or Regulation (EU) 2018/1725, as applicable.

(d) The Parties agree that if the data exporter is held liable under paragraph (c) for damages caused by the data importer (or its sub-processor), it shall be entitled to claim back from the data importer that part of the compensation corresponding to the data importer’s responsibility for the damage.

(e) Where more than one Party is responsible for any damage caused to the data subject as a result of a breach of these Clauses, all responsible Parties shall be jointly and severally liable and the data subject is entitled to bring an action in court against any of these Parties.

(f) The Parties agree that if one Party is held liable under paragraph (e), it shall be entitled to claim back from the other Party/ies that part of the compensation corresponding to its/their responsibility for the damage.

(g) The data importer may not invoke the conduct of a sub-processor to avoid its own liability.

Clause 13: Supervision

(a) Where the data exporter is established in an EU Member State, the supervisory authority with responsibility for ensuring compliance by the data exporter with Regulation (EU) 2016/679 as regards the data transfer, as indicated in Annex I.C, shall act as competent supervisory authority.

Where the data exporter is not established in an EU Member State, but falls within the territorial scope of application of Regulation (EU) 2016/679 in accordance with its Article 3(2) and has appointed a representative pursuant to Article 27(1) of Regulation (EU) 2016/679, the supervisory authority of the Member State in which the representative within the meaning of Article 27(1) of Regulation (EU) 2016/679 is established, as indicated in Annex I.C, shall act as competent supervisory authority.

Where the data exporter is not established in an EU Member State, but falls within the territorial scope of application of Regulation (EU) 2016/679 in accordance with its Article 3(2) without however having to appoint a representative pursuant to Article 27(2) of Regulation (EU) 2016/679, the supervisory authority of one of the Member States in which the data subjects whose personal data is transferred under these Clauses in relation to the offering of goods or services to them, or whose behaviour is monitored, are located, as indicated in Annex I.C, shall act as competent supervisory authority.

(b) The data importer agrees to submit itself to the jurisdiction of and cooperate with the competent supervisory authority in any procedures aimed at ensuring compliance with these Clauses. In particular, the data importer agrees to respond to enquiries, submit to audits and comply with the measures adopted by the supervisory authority, including remedial and compensatory measures. It shall provide the supervisory authority with written confirmation that the necessary actions have been taken.

 

SECTION III – LOCAL LAWS AND OBLIGATIONS IN CASE OF ACCESS BY PUBLIC AUTHORITIES

 

Clause 14: Local laws and practices affecting compliance with the Clauses

(a) The Parties warrant that they have no reason to believe that the laws and practices in the third country of destination applicable to the processing of the personal data by the data importer, including any requirements to disclose personal data or measures authorising access by public authorities, prevent the data importer from fulfilling its obligations under these Clauses. This is based on the understanding that laws and practices that respect the essence of the fundamental rights and freedoms and do not exceed what is necessary and proportionate in a democratic society to safeguard one of the objectives listed in Article 23(1) of Regulation (EU) 2016/679, are not in contradiction with these Clauses.

(b) The Parties declare that in providing the warranty in paragraph (a), they have taken due account in particular of the following elements:

(i) the specific circumstances of the transfer, including the length of the processing chain, the number of actors involved and the transmission channels used; intended onward transfers; the type of recipient; the purpose of processing; the categories and format of the transferred personal data; the economic sector in which the transfer occurs; the storage location of the data transferred;

(ii) the laws and practices of the third country of destination– including those requiring the disclosure of data to public authorities or authorising access by such authorities – relevant in light of the specific circumstances of the transfer, and the applicable limitations and safeguards ;

(iii) any relevant contractual, technical or organisational safeguards put in place to supplement the safeguards under these Clauses, including measures applied during transmission and to the processing of the personal data in the country of destination.

(c) The data importer warrants that, in carrying out the assessment under paragraph (b), it has made its best efforts to provide the data exporter with relevant information and agrees that it will continue to cooperate with the data exporter in ensuring compliance with these Clauses.

(d) The Parties agree to document the assessment under paragraph (b) and make it available to the competent supervisory authority on request.

(e) The data importer agrees to notify the data exporter promptly if, after having agreed to these Clauses and for the duration of the contract, it has reason to believe that it is or has become subject to laws or practices not in line with the requirements under paragraph (a), including following a change in the laws of the third country or a measure (such as a disclosure request) indicating an application of such laws in practice that is not in line with the requirements in paragraph (a).

(f) Following a notification pursuant to paragraph (e), or if the data exporter otherwise has reason to believe that the data importer can no longer fulfill its obligations under these Clauses, the data exporter shall promptly identify appropriate measures (e.g. technical or organisational measures to ensure security and confidentiality) to be adopted by the data exporter and/or data importer to address the situation. The data exporter shall suspend the data transfer if it considers that no appropriate safeguards for such transfer can be ensured, or if instructed by the competent supervisory authority to do so. In this case, the data exporter shall be entitled to terminate the contract, insofar as it concerns the processing of personal data under these Clauses. If the contract involves more than two Parties, the data exporter may exercise this right to termination only with respect to the relevant Party, unless the Parties have agreed otherwise. Where the contract is terminated pursuant to this Clause, Clause 16(d) and (e) shall apply.

 

Clause 15: Obligations of the data importer in case of access by public authorities

15.1 Notification

(a) The data importer agrees to notify the data exporter and, where possible, the data subject promptly (if necessary with the help of the data exporter) if it:

(i) receives a legally binding request from a public authority, including judicial authorities, under the laws of the country of destination for the disclosure of personal data transferred pursuant to these Clauses; such notification shall include information about the personal data requested, the requesting authority, the legal basis for the request and the response provided; or

(ii) becomes aware of any direct access by public authorities to personal data transferred pursuant to these Clauses in accordance with the laws of the country of destination; such notification shall include all information available to the importer.

(b) If the data importer is prohibited from notifying the data exporter and/or the data subject under the laws of the country of destination, the data importer agrees to use its best efforts to obtain a waiver of the prohibition, with a view to communicating as much information as possible, as soon as possible. The data importer agrees to document its best efforts in order to be able to demonstrate them on request of the data exporter.

(c) Where permissible under the laws of the country of destination, the data importer agrees to provide the data exporter, at regular intervals for the duration of the contract, with as much relevant information as possible on the requests received (in particular, number of requests, type of data requested, requesting authority/ies, whether requests have been challenged and the outcome of such challenges, etc.).

(d) The data importer agrees to preserve the information pursuant to paragraphs (a) to (c) for the duration of the contract and make it available to the competent supervisory authority on request.

(e) Paragraphs (a) to (c) are without prejudice to the obligation of the data importer pursuant to Clause 14(e) and Clause 16 to inform the data exporter promptly where it is unable to comply with these Clauses.

15.2 Review of legality and data minimisation

(a) The data importer agrees to review the legality of the request for disclosure, in particular whether it remains within the powers granted to the requesting public authority, and to challenge the request if, after careful assessment, it concludes that there are reasonable grounds to consider that the request is unlawful under the laws of the country of destination, applicable obligations under international law and principles of international comity. The data importer shall, under the same conditions, pursue possibilities of appeal. When challenging a request, the data importer shall seek interim measures with a view to suspending the effects of the request until the competent judicial authority has decided on its merits. It shall not disclose the personal data requested until required to do so under the applicable procedural rules. These requirements are without prejudice to the obligations of the data importer under Clause 14(e).

(b) The data importer agrees to document its legal assessment and any challenge to the request for disclosure and, to the extent permissible under the laws of the country of destination, make the documentation available to the data exporter. It shall also make it available to the competent supervisory authority on request.

(c) The data importer agrees to provide the minimum amount of information permissible when responding to a request for disclosure, based on a reasonable interpretation of the request.

 

SECTION IV – FINAL PROVISIONS

 

Clause 16: Non-compliance with the Clauses and termination

(a) The data importer shall promptly inform the data exporter if it is unable to comply with these Clauses, for whatever reason.

(b) In the event that the data importer is in breach of these Clauses or unable to comply with these Clauses, the data exporter shall suspend the transfer of personal data to the data importer until compliance is again ensured or the contract is terminated. This is without prejudice to Clause 14(f).

(c) The data exporter shall be entitled to terminate the contract, insofar as it concerns the processing of personal data under these Clauses, where:

(i) the data exporter has suspended the transfer of personal data to the data importer pursuant to paragraph (b) and compliance with these Clauses is not restored within a reasonable time and in any event within one month of suspension;

(ii) the data importer is in substantial or persistent breach of these Clauses; or

(iii) the data importer fails to comply with a binding decision of a competent court or supervisory authority regarding its obligations under these Clauses.

In these cases, it shall inform the competent supervisory authority of such non-compliance. Where the contract involves more than two Parties, the data exporter may exercise this right to termination only with respect to the relevant Party, unless the Parties have agreed otherwise.

(d) Personal data that has been transferred prior to the termination of the contract pursuant to paragraph (c) shall at the choice of the data exporter immediately be returned to the data exporter or deleted in its entirety. The same shall apply to any copies of the data. The data importer shall certify the deletion of the data to the data exporter. Until the data is deleted or returned, the data importer shall continue to ensure compliance with these Clauses. In case of local laws applicable to the data importer that prohibit the return or deletion of the transferred personal data, the data importer warrants that it will continue to ensure compliance with these Clauses and will only process the data to the extent and for as long as required under that local law.

(e) Either Party may revoke its agreement to be bound by these Clauses where (i) the European Commission adopts a decision pursuant to Article 45(3) of Regulation (EU) 2016/679 that covers the transfer of personal data to which these Clauses apply; or (ii) Regulation (EU) 2016/679 becomes part of the legal framework of the country to which the personal data is transferred. This is without prejudice to other obligations applying to the processing in question under Regulation (EU) 2016/679.

 

Clause 17: Governing law

These Clauses shall be governed by the law of one of the EU Member States, provided such law allows for third-party beneficiary rights. The Parties agree that this shall be the law of Ireland.

 

Clause 18: Choice of forum and jurisdiction

(a) Any dispute arising from these Clauses shall be resolved by the courts of an EU Member State.

(b) The Parties agree that those shall be the courts of Ireland.

(c) A data subject may also bring legal proceedings against the data exporter and/or data importer before the courts of the Member State in which he/she has his/her habitual residence.

(d) The Parties agree to submit themselves to the jurisdiction of such courts.

 

APPENDICES

EXPLANATORY NOTE: It must be possible to clearly distinguish the information applicable to each transfer or category of transfers and, in this regard, to determine the respective role(s) of the Parties as data exporter(s) and/or data importer(s). This does not necessarily require completing and signing separate appendices for each transfer/category of transfers and/or contractual relationship, where this transparency can achieved through one appendix. However, where necessary to ensure sufficient clarity, separate appendices should be used.

 

APPENDIX 1 TO THE STANDARD CONTRACTUAL CLAUSES

 

Data exporter

The data exporter is the entity identified as “Issuer” in the DPA

  1. Data importer: The data importer is Credly, Inc., a provider of web services.
  2. Data subjects: Data subjects are defined in Section 1.5.6 of the DPA.
  3. Categories of data: The personal data is defined in Section 1.5.5 of the DPA.
  4. Processing operations: The personal data transferred will be subject to the following basic processing activities (please specify): The processing operations are defined in Section 1.5.4 of the DPA.

 

 

 

APPENDIX 2 TO THE STANDARD CONTRACTUAL CLAUSES

 

This Appendix forms part of the Clauses and must be completed by the parties.

Description of the technical and organisational security measures implemented by the data importer in accordance with Clauses 4(d) and 5(c) (or document/legislation attached): The technical and organisational security measures implemented by the data importer are as described in the DPA.

 

Footnotes:

[1] Where the data exporter is a processor subject to Regulation (EU) 2016/679 acting on behalf of a Union institution or body as controller, reliance on these Clauses when engaging another processor (sub-processing) not subject to Regulation (EU) 2016/679 also ensures compliance with Article 29(4) of Regulation (EU) 2018/1725 of the European Parliament and of the Council of 23 October 2018 on the protection of natural persons with regard to the processing of personal data by the Union institutions, bodies, offices and agencies and on the free movement of such data, and repealing Regulation (EC) No 45/2001 and Decision No 1247/2002/EC (OJ L 295, 21.11.2018, p. 39), to the extent these Clauses and the data protection obligations as set out in the contract or other legal act between the controller and the processor pursuant to Article 29(3) of Regulation (EU) 2018/1725 are aligned. This will in particular be the case where the controller and processor rely on the standard contractual clauses included in Decision 2021/915.

[2] The Agreement on the European Economic Area (EEA Agreement) provides for the extension of the European Union’s internal market to the three EEA States Iceland, Liechtenstein and Norway. The Union data protection legislation, including Regulation (EU) 2016/679, is covered by the EEA Agreement and has been incorporated into Annex XI thereto. Therefore, any disclosure by the data importer to a third party located in the EEA does not qualify as an onward transfer for the purpose of these Clauses.

[3] This requirement may be satisfied by the sub-processor acceding to these Clauses under the appropriate Module, in accordance with Clause 7.

[4] As regards the impact of such laws and practices on compliance with these Clauses, different elements may be considered as part of an overall assessment. Such elements may include relevant and documented practical experience with prior instances of requests for disclosure from public authorities, or the absence of such requests, covering a sufficiently representative time-frame. This refers in particular to internal records or other documentation, drawn up on a continuous basis in accordance with due diligence and certified at senior management level, provided that this information can be lawfully shared with third parties. Where this practical experience is relied upon to conclude that the data importer will not be prevented from complying with these Clauses, it needs to be supported by other relevant, objective elements, and it is for the Parties to consider carefully whether these elements together carry sufficient weight, in terms of their reliability and representativeness, to support this conclusion. In particular, the Parties have to take into account whether their practical experience is corroborated and not contradicted by publicly available or otherwise accessible, reliable information on the existence or absence of requests within the same sector and/or the application of the law in practice, such as case law and reports by independent oversight bodies.